FAQ – Daily Orders
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Q. What are the planners made from?

A. They are made from high gloss acrylic. They are super shiny and will look amazing in your home or office. They are suitable for indoor use only.

Q. Where are your products made?

A. All planners are made in Victoria, Australia. So when you buy, you're not only supporting an Australian Veteran-Owned family business, but Australian manufacturing. Go you!

Q. What do I need to know about the liquid chalk markers?

A. Glad you asked! Please see below. 

Before each use, shake the marker pen vigorously until you hear the balls shake free, then continue to shake for several minutes until all contents are mixed thoroughly.

To first prime the nib for use, carefully pump and rock the nib on paper to release the liquid chalk until liquid has covered the nib. Do this at right angles to the ground and away from the writing surface to avoid dribbles and smudging. Work on paper until writing a satisfactory line. Re-saturate the nib as necessary by repeatedly depressing the nib onto paper.

  • Do not touch writing for five minutes when used at room temperature to ensure adequate drying. Be careful to avoid the printed areas of the Daily Orders board as it will stain the white text. 
  • To remove the text or any part of it, simply wipe over with a damp cloth. If ghosting occurs, try using Windex or Spray and Wipe. Be careful to avoid the printed areas of the Daily Orders board as they will stain. Please avoid any substance with a gritty texture or a rough cloth as this will damage the board. 
  • Keep nibs and tops of pens clean.
  • After use, wipe with a clean tissue.
  • Pen nibs can become ragged when used on rough surfaces, so to preserve their life, only use them on Daily Orders.
  • Store pens on their side or upright with the cap to the top.
  • Always ensure the cap is on tight.

Q. My liquid chalk looks streaky! What can I do?!

A. Please follow the instructions above, and re-saturate the nib as required to ensure that there is adequate liquid flowing to the nib.

Q. How do I mount/attach the board on the wall?

A. The boards are mounted with a device called a standoff. They are made from a hybrid of aluminium and resin and come in two parts as shown on the product pages. It is crucially important that the A Parts of the standoff (the parts connecting directly to the wall) are securely attached to the wall/substrate. Secure and safe installations require that the wall/substrate anchors used are specifically made for use with the type of wall/substrate at the installation. These anchors are available from hardware stores. 

For this reason, we do not supply anchors and screws because there are a number of different walls and/or substrates types, made from different materials; wood, concrete, brick, hollow etc. There are wall anchors specifically made for use with each type of wall/substrate and we have not seen a universal anchor that functions well across all types of walls/substrates. The diagram below shows how they work. 

 

If you chose 3M Command Picture Strips, this one is for you!

3M command picture strips

3M Command picture strips

Q. How do you attach the pen holder and where?

A. Choose where you want to place the pen holder. This can be anywhere around the edge of the board. Wipe the back of the board with a dry cloth to remove any dust. Peel off the red tape and stick the sticky side to back of the board so that the holes are sitting forward of the board. Once this is stuck, it cannot be moved, so please make sure it is in the right spot. Put the pens in with the cap facing up. This might mean that you have to give the pens a pump on their nib every now and then to make sure the ink stays bright. If you find it better, you could also try mounting the pens upside down.

Q. Where do you ship to and how?

A. We ship to Australian addresses only as a matter of course, but we can definitely talk about international shipping! Just contact us at hello@dailyorders.com.au

Shipping for up to two boards is $19.95.

Shipping to New Zealand for up to two boards is $85AUD. 

Shipping to the rest of the world for up to two boards is $150AUD . 

Unfortunately we cannot ship to PO Boxes. We use a courier service with receipted delivery to deliver Daily Orders to your door. If you don't think you'll be home during the day for delivery, you might consider getting Daily Orders delivered to your workplace so you can get it as fast as possible. If you can't do that, don't worry - our courier will leave a card with details to call the local transport depot for re-delivery or pickup if you aren't home. 

Q. How long will it take to arrive?

A. We use a courier service and aim to get Daily Orders to you within 10-14 days. If you're in a remote area, it may take a bit longer. Christmas delivery timeframes will be advised on the site.

Q. What is your returns and refunds policy?

A. To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

You are entitled to a refund or replacement of Daily Orders within 30 days of purchase, if there is a major problem with the product. A major problem under Australian Consumer Law is when:

- it has a problem that would have stopped someone from buying it if they’d known about it
- it is unsafe
- it is significantly different from the sample or description
- it doesn’t do what the we said it would, or what you asked for and can’t easily be fixed.

A refund or replacement does not apply if you:

- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
- misused a product in any way that caused the problem
- knew of or were made aware of the faults before you bought the product

If you do wish to return the product, under Australia Consumer Law, shipping costs are payable by the merchant.

If your order arrives broken, please get in contact with me within 2 calendar days of your delivery so I can look into what has happened. 

Q. How does afterpay work?

A. afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

After you check out, the goods will be shipped to you by the merchant. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight.

Q. How does Lay-buy Powered by Paypal work?

A.  In short, you can choose to Laybuy your items from Daily Orders, with a minimum deposit of 20%, and a maximum payment period of 3 months. Taking up this option also incurs a 0.9% fee on purchase. Should you choose to cancel the lay-buy, Daily Orders will retain 50% of the monies already paid. The great thing is, you can have Daily Orders in your hands within 3 months, but pay it off as you go, using Paypal.

Please visit this site for detailed instructions on how Lay-Buy powered by Paypal works. http://lay-buys.com/documentation/How-LAY-BUY-payment-method-works-in-Shopify_1.0.pdf

Q. What is your ABN?

A. 88 223 815 046    

Q. What is the checkout process?

A. Once you've selected your products and added them to your cart, you'll be directed to the checkout where you can put in your payment details, and personal details for delivery. If you choose to pay with Paypal you'll be redirected to the Paypal site for payment. 

Q. What is your privacy policy?

A. We'll only collect your information for the purposes of delivering your order, and for contacting you with regular emails and special offers. We will not disclose your information to third parties except where required by Australian Law. If you wish to be unsubscribed from our newsletters, please contact us at hello@dailyorders.com.au